Frequently Asked Questions
What is the difference between the POP, RESERVE, and NATURAL Collection?
Our POP Collection is made with a mixture of 100% recyclable PET and material from recycled water bottles. All the cups in this collection are shatterproof, stackable, & BPA-free.
Our RESERVE Collection is 100% dishwasher safe & made with Eastman Tritan™, an extremely durable copolymer. Heat-resistant, scratch-resistant, and unbreakable, this collection is meant to go the distance. If you want to learn more about Eastman Tritan™, check out this article here!
Our NATURAL Collection is made with PLA, which is 100% plant-based and compostable. Check out our blog about PLA and how it is helping further TOSSWARE's mission to become a more sustainable company.
Where are your products manufactured?
All of our products a designed in LA and crafted in both the US and Taiwan.
Is TOSSWARE BPA-Free?
Yes, all of TOSSWARE’s products are BPA-free!
What is the best way to clean my TOSSWARE?
Our RESERVE Collection is dishwasher safe and is certified for 1,500+ cycles in a household dishwasher. We have found that repeated or prolonged exposure to essential oils, such as those found in citrus or sunscreen, can cause the surface of the glass to turn hazy. Hand wash with warm water and soap as soon as possible to prevent haziness.
Our POP and NATURAL Collection should be washed with cold water and soap if you wish to reuse the products. Please note that these collections are NOT dishwasher safe and will warp in the heat of over 100 degrees.
Are your products dishwasher safe?
Our Reserve collection is commercial dishwasher safe. Our POP and NATURAL collections are not; however, do wash them by hand with cold water if you wish to reuse them. Unfortunately, we won't be responsible for the result of POP or NATURAL cups after being placed in the dishwasher.
Do I need to wash the cups before use?
Not at all! They’re ready to be used straight out of the sleeve. All our products are made in food safe facilities and uphold the highest level of cleanliness.
Is TOSSWARE microwave safe?
Our RESERVE Collection is microwave safe; our POP Collection and NATURAL Collection cups, however, will warp in the high heat of a microwave.
How do I un-stack the POP Collection cups or remove the stem from a cup?
Our patent pending interlocking design allows for you to separate them by pulling them down and apart in opposing directions - much like breaking a chocolate bar. Turning them won’t help ;)
How do your POP Collection rims differ from others?
All our drinkware products feature our patented thin rounded rims. This mimics the smooth drinking experience you have with regular glass, but that no other disposable option offers (except for us!)
Do you have any new products coming out?
We are always in the process of developing new products! While we can’t share anything right now, please join our newsletter to be the first one to get new product updates.
Shipping and Returns
How is shipping charged?
All orders over $50 ship free within the contiguous U.S. via ground service. For any order under $50, ground shipping with be $9.99. Express shipping is available at checkout, and the rate will appear based on the items in your cart. If you would like to place an order to be shipped outside of the contiguous U.S. (i.e., HI, AK, PR) or aboard, please email email@example.com.
When will my order ship?
All non-customized cup orders will be shipped within 1 business day, all pre-designed sets will ship between 1-5 business days, and all customized orders will be shipped between 6-8 business days. If you need your order sooner, please reach out to our Customer Success Team at firstname.lastname@example.org. Please note that rush fees might be applied to accommodate decreasing lead time.
Where will my order ship from?
All online orders will ship from our fulfillment center in El Monte, California unless otherwise specified.
Do you ship internationally?
Though our webshop cannot process orders located outside of the contiguous U.S., you may contact us by emailing email@example.com to place an international order. Higher shipping rates may apply.
What is your return policy?
Your order is eligible for a return if it meets the following criteria:
-Order has been received within the last thirty (30) days.
-Items show zero signs of use.
-Includes original packaging (including all bags/boxes)
-Items are in resellable condition (comply with FDA Food Health and Safety standards)
If your order meets the criteria above, please let me know which of the following return option you would like to proceed with.
Option 1: Upon receipt of your return, we can issue a reimbursement* to your payment card, less a 25% restocking fee.
Option 2: In lieu of assessing a restocking fee for your return, we can provide you with a 100% store credit* (digital gift card) in the amount of your order.
*Please note that reimbursement/store credit be withheld if returned items are suspected to be used, damaged, or not returned in their original packaging. All returns must comply with FDA Food Health and Safety standards to receive reimbursement/store credit.
Custom printed orders and NATURAL Collection products cannot be refunded, returned, or exchanged.
May I change or cancel my order?
Any order cancellation/changes must be requested within 3 hours of the order confirmation to firstname.lastname@example.org. We will try our best to accommodate your request if the order has not yet shipped.
What if I receive a damaged or incorrect product?
If you have received damaged or incorrect items, please contact email@example.com within five days of receiving your package with your Name and Order Number and a photo of the damaged or incorrect products, and we’ll resolve the issue immediately.
Is express shipping offered?
Yes, we offer 1-2 business day express shipping at the checkout page! Please note if your order is placed after 12pm PST, your order will be shipped the next business day. Any modifications to an order placed with express shipping MUST BE communicated within 15 minutes of placing the order. No changes can be made after that. Please ensure the shipping address and payment method are correct before checking out.
What is the lead time for custom orders?
All customized orders will ship within 6-8 business days.
Do you offer help with artwork?
Yes, we do; our team offers a range of services, such as removing white backgrounds, converting files to PNG's, and many more.
If you would like to utilize one of these services, please email firstname.lastname@example.org with as much detail as possible. Please note these services come with a fee of $15 - $125+ depending on the work that is required for each project.
What payment methods do you accept?
We gladly accept credit cards such as VISA, Mastercard, AMEX, Discover, JCB, Diners Club, elo, as well as Shop Pay, Apple Pay, Google Pay and Amazon pay.
More About TOSSWARE
For press inquiries, who can I contact?
Thank you for your interest! Shoot us an email at email@example.com to request for our press kit and anything else you might need.
I'd like to do a collaboration with you, who can I contact?
We’d love to get acquainted and learn more about what you have in mind! Please send us an email: firstname.lastname@example.org.
I'm a fan, how do I stay in touch?
Our newsletter is a great way to keep up to date with TOSSWARE happenings - simply sign up at the bottom right corner of this page. You can also follow us, tag us, or send us your #tossware on Instagram, Facebook, and Pinterest: @tossware. We love seeing your creations and often repost your images!