Refund policy

You’re welcome to return your order if you can nod ‘yes’ to all the dot points below. Also, please let us know why you’d like to return to sender – sharing is caring, and we’re here to grow.

• Items being returned are not custom printed, and are not part of our NATURAL (compostable) collection.
• Items must be unprinted, new, unused, and in original packaging. 
• Order has been received within the last thirty (30) days.
  
• Items show zero signs of use, so we can make sure they comply with FDA Food Health and Safety standards. 
• Includes original packaging (including all bags/boxes).
  
• Order was placed to the contiguous US (if it was sent to Hawaii or Canada, please see below).

Are you still nodding? Great. Please email info@tossware.com with your order number and your preferred reimbursement option, and we’ll send you a return label.

Option 1: a refund to your payment card, less a 25% restocking fee. This transaction will go through as soon as we receive the goods.

OR

Option 2: a digital gift card for 100% of your order.

*Please note that reimbursement/store credit be withheld if returned items are suspected to be used, damaged, or not returned in their original packaging. All returns must comply with FDA Food Health and Safety standards to receive reimbursement/store credit.

All Refunds/Store Credit is processed on Thursdays.

Custom printed orders, GO and NATURAL Collection products cannot be refunded, returned, or exchanged.

Custom printed Tritan products are inspected for print quality before shipment. If your order arrives with a production defect, print damage, or an error that does not match the approved artwork proof, please contact us within 14 days of delivery with photos and your order number.

Because custom printed products are made to order, they are not eligible for return, refund, or replacement due to normal wear and tear, print fading, scratching, peeling, or damage caused by washing, commercial dishwashers, high heat, harsh chemicals, abrasive cleaning, soaking, or improper use.

Our warranty covers manufacturing defects only and does not guarantee the long-term performance of printed decoration under repeated dishwasher or commercial washing conditions.

For shipments to Hawaii and Canada: Our standard return process does not apply. Please reach out to support@tossware.com with your order number and we will determine the best solution on a case by case basis considering the circumstances and costs. 

Custom printed products, clearance items, and products within our NATURAL and GO collection are final sale and cannot be returned or exchanged. 

Your unprinted POP or RESERVE collection products are eligible for return if the following conditions are met: 

• Items must be unprinted, new, unused, and in original packaging (including all bags/boxes). 
• Order was received within the last thirty (30) days. 

We assess a 25% restocking fee, and shipping and handling charges will not be refunded. All customers are responsible for product returns and shipping fees to our warehouse at: 6545 Caballero Blvd, Buena Park, CA 90620

Once we receive your return, we will issue a reimbursement* to your original form of payment, minus a 25% restocking fee.

*Please note that reimbursement will be withheld if returned items are suspected to be used, damaged, or not returned in their original packaging. All returns must comply with FDA Food Health and Safety standards to receive reimbursement. Eligible refunds are processed on Thursdays.

We reserve the right to decline refund requests at our discretion.