Artwork & Print Quality
• This visual representation is intended to provide an understanding of artwork placement and does not account for subtle print differences that may occur.
• Artwork may appear slightly distorted or warped when printed on curved surfaces. The degree of distortion varies depending on the artwork's dimension and placement and the shape of the product.
• Images must be submitted in PNG, SVG, PDF, or JPEG format. Images with a resolution lower than 300dpi may result in a fuzzy, low-quality print. We are not responsible for any print issues resulting from submission of low-resolution images.
• To ensure legibility, we highly recommend using a minimum font size of 6 pt for Sans-Serif fonts and 11 pt for Serif fonts. Fonts below these minimums may not be legible when printed.
• Colored lines must be at least 0.5 mm thick and black or white lines must be at least 0.2 mm thick. Lines thinner than these suggested minimums may not appear when printed.
• Elements such as barcodes and QR codes may have legibility issues if submitted in poor resolution or low contrast. For best results, submit barcodes and QR codes as high-resolution, simplified black-and-white artwork. Avoid gradients, transparency, decorative effects, or QR codes with logos or graphics embedded in the center. We do not guarantee the ability to scan any printed barcodes or QR codes.
• During the printing process, your artwork may slightly shift. We adhere to the industry standard print tolerance of 1/16".
• Adjustments and changes may be made to your submitted artwork at our sole discretion to optimize for printing.
Custom Printed Orders
• If your custom printed order arrives with a production defect, print damage, or does not match the approved artwork proof, please contact us within 7 days of delivery with photos of the defects and your order number. Custom printed products are not otherwise eligible for return, refund, or replacement due to normal wear and tear, print fading, scratching, peeling, or damage caused by washing, commercial dishwashers, high heat, harsh chemicals, abrasive cleaning, soaking, or improper use.
NATURAL Collection
• NATURAL collection: Due to the heat-sensitive nature of the PLA material used in our NATURAL collection, large areas of solid ink coverage are not recommended. Individual solid or infill design areas should generally be limited to 1.5–2 inches (38–50 mm). Dark ink colors require higher curing temperatures, which can increase the risk of material distortion or melting. While we will make every effort to match the requested colors, certain dark or highly saturated colors may require adjustment to ensure optimal print quality and product integrity.
Repeat Orders & Color Matching
• Repeat Orders: There may be variances in color during each separate production run based on temperature, humidity, and curing conditions. If you require repeat order accuracy, please reach out to support@tossware.com for assistance.
• Colors seen on screen are shown in RGB color mode and must be converted into CMYK color mode to be printed. During this conversion, there may be some imperfect color matches. The colors that are most difficult to match include grays, pastels, soft tones, and watercolor images. Please do not use neon colors as they cannot be printed on our products.
• If precise color matching is required, we offer Pantone color matching at the rate of $100.00 per color. Please reach out to support@tossware.com for more information regarding this service.
No returns. No exchanges.
By submitting artwork to TOSSWARE, you represent and warrant that you are the owner or authorized licensee of any trademarked or copyrighted materials contained therein. The unauthorized use of trademarked or copyrighted materials is a violation of intellectual property laws. TOSSWARE will not print any artwork containing trademarked or copyrighted materials for customers that are not the owners or authorized licensees of such trademarked or copyrighted materials and reserves the right to refuse or stop the process for such orders. In addition, TOSSWARE reserves the right to request proof of ownership or authorized licensee status prior to executing any order submitted by a customer.
You also agree not to submit any content to TOSSWARE for print that exhibits vulgar, profane, or offensive language, imagery containing obscenity or nudity, and/or that is unlawful, harmful, threatening, harassing, defamatory, obscene, vulgar, hateful, invasive of another’s privacy, or otherwise unsuitable for print as determined by TOSSWARE. TOSSWARE reserves the right to decide in its sole discretion what is or is not acceptable for print.
You agree, to the fullest extent of allowed by law, to indemnify, defend, and hold harmless TOSSWARE, its affiliates, employees, and agents from and against all claims, demands, suits, liabilities, costs, expenses (including legal fees), damages, and losses suffered or incurred by TOSSWARE arising out of or in connection with any actual or alleged infringement of a third party's intellectual property rights relating to any trademarked, copyrighted, or otherwise offensive materials in your order.
You confirm that you have reviewed and approved your design for production and acknowledge that all customized products are final sale and non-refundable. You accept full responsibility for the accuracy of the submitted design, including any typographical, graphical, or content errors, and understand that TOSSWARE is not liable for these errors once submitted.
By submitting your order, you acknowledge that you have read, understand, and agree to the terms and conditions stated above.
