MYTOSSWARE.COM: COLOR & ARTWORK POLICY

While our printers are high-quality and reliable, there are variables to be considered in the printing process. Because of these variables, the colors you see on screen while uploading your design may not perfectly match the final printed product.

The main reason this occurs is that all the colors you see on screen are coming at you in the RGB color mode (perfect for displaying things digitally). However, colors must be converted into the CMYK color mode in order to be printed. In this conversion, there may be some imperfect color matches. Colors that are particularly hard to match include very bright neon colors and very soft tones (like pastels). Additionally, we cannot print metallic colors or colors with shimmer. Please be aware that TOSSWARE is not responsible for any imperfect color match.

Check out this diagram to see how the colors of your artwork may change in the printing process:

TOSSWARE accepts file formats in JPEG and PNG at 300dpi.
In order to ensure the best quality of your custom print, please submit the highest-resolution image in your possession.
Any image with a resolution lower than 300dpi may result in a fuzzy, low quality print and TOSSWARE would not be responsible for the print resulted from the low resolution submission.

MYTOSSWARE.COM FAQ

When will I receive my customized order?

Your printed order will dispatch within 3 weeks. Once it ships, you will receive an automated email that includes its tracking number!

Is printing one-sided, two-sided, or 360 all the same price?

It sure is!

Are the inks used food-grade safe?

Definitely, all our inks are certified as food grade safe on all contact surfaces.

Will the color of my artworks on screen print the same as the actual cups I receive?

Please refer to our Color & Artwork Policies as there will be color discrepancies between what you see on screen and the printed product.

If I’m designing on a desktop computer but want to add an emoji, how can I do so?

You’ll need to choose ’Text’ first. Then on a Mac, press Command+Control+Space Bar and the list of emojis will show.
On a PC, open the Touch Keyboard in the bottom right corner of your screen, click on the smiley face emoji icon, and you’ll be able to choose and emoji there.

When I upload an image or logo, why does it have a white background?

That is because the nature of the file you uploaded includes the white (jpeg).
If you would like just the elements to display, uploading a PNG file will solve the problem.

Why do I not see the elements I’m adding to My Canvas on the live cup?

If the browser you’re using is Firefox or Explorer, 3D elements will not appear. Please switch to another browser such as Chrome.

Should you need your customized order faster, please shoot us an email at sales@tossware.com.

MYTOSSWARE.COM TERMS & CONDITIONS

If you've used a logo or otherwise trademarked/ copyrighted material(s), you must first obtain permission or a license from their rightful owner(s) to do so. An unauthorized use of registered trademarks or copyrighted logo or designs is illegal. TOSSWARE will not be held liable for any trademark or copyright infringement violations. By submitting artwork to TOSSWARE, you, the customer, are agreeing to these terms and confirming that you have the permission and authorization to use all submitted content.

By checking "Accept" below you authorize TOSSWARE to produce your design as submitted. While we do review artwork for production accuracy, you are ultimately responsible for all placed orders, including color selection, spelling and artwork resolution. We reserve the right to ask for a written permission that complies with the laws governing copyrights and trademarks. Please refer to our Color & Artwork Policy as there are various factors that may influence the final color appearance. We will not be able to accept any returns or refunds on customized orders.

Artwork Color Policy and
Terms & Conditions

While our printers are high-quality and reliable, there are variables to be considered in the printing process. Colors seen on screen are shown in RGB color mode, while colors must be converted into CMYK color mode in order to be printed. In this conversion, there may be some imperfect color matches. Colors that are particularly hard to match include grays, neon colors, and pastel/ soft tones. Water color images will also be difficult to match in appearance. During the printing process, your artwork may slightly shift. The industry print tolerance is 1/16" and TOSSWARE adheres to this industry standard. Due to the fact that the products on which your artwork will be printed have a curved surface, your artwork may be slightly warped in the printing process. The shape of the printed artwork may slightly warp as a result of the dimensions and placement of the artwork submitted. Images with a resolution lower than 300 dpi may result in a fuzzy, low-quality print and we will not be responsible for the print resulted from the low resolution submitted. By submitting artwork to TOSSWARE, you, the customer, warrant and represent that you are the owner or authorized licensee of any trademarked or copyrighted materials contained therein. The unauthorized use of trademarked or copyrighted materials is a violation of intellectual property laws. TOSSWARE will not print any artwork containing trademarked or copyrighted materials for customers that are not the owners or authorized licensees of such trademarked or copyrighted materials and reserves the right to refuse or stop the process for such orders. In addition, TOSSWARE reserves the right to request proof of ownership or authorized licensee status prior to executing any order submitted by a customer.By checking ‘Accept’ below you acknowledge that you understand and accept the terms and conditions, and authorize TOSSWARE to produce your design as submitted. While we do review artwork for production accuracy, you are ultimately responsible for ensuring the accuracy of all placed orders, including color selection, spelling, and artwork resolution. TOSSWARE does not accept any returns of, or grant refunds for, customized orders.

I acknowledge that I have read and agree to the above term and conditions

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As your customization is made to order, please account 2 weeks for production and 2-7 days for transit before receiving your customized glass. Please also note that if you change your mind about your printed order and need to cancel it, please contact us at: support@tossware.com within 24 hours and include your order confirmation number.

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